BigBattery ETHOS Control Box

Order Confirmation

Once your order is placed, you'll receive a confirmation email, verifying that we've received your order and authorized payment to begin processing.

Processing Time: Allow 1-3 business days for us to confirm your order before it's packed and prepared for shipment. If there are any delays, we will contact you via phone call and or email immediately.

Handling Time: After confirmation, your order is packed and prepared to ship from the warehouse. Handling time varies based on the size, weight, and shipping method. The specific handling time details are listed on each product's page.

Shipping & Transit

All orders over $100 ship free. Orders under $100 ship for a flat rate of $11.99.

Small or Lightweight Items: Shipped via carriers like UPS, FedEx, or USPS, these items usually ship quickly and may not require a signature upon delivery.

Heavy or Bulky Items: Large equipment or multi-item orders will be delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless otherwise specified by a Power Gear Pros representative.

Leaving the Warehouse: In-stock items are picked and packed by our team and shipped out in the order received. Processing times may vary during busy seasons.

Tracking Number: Once your shipment is scheduled with the freight carrier, a tracking number and Bill of Lading number are assigned. We will send you the tracking number in a shipment confirmation email to allow you to track your order.

Delivery Time: Transit times vary depending on the destination, typically arriving within 1 to 7 business days after leaving the warehouse. Delays outside our control during transit may occur.

Delivery Appointment: For freight shipments, the carrier will contact you to arrange a 4-hour delivery window. You must be present to sign the Bill of Lading or incur redelivery fees.

Delivery: For facilities with a loading dock, the driver will unload at the dock. Without a loading dock, the item will be lowered using a lift gate and delivered curbside or to the nearest safe drop-off location.

What To Expect At Delivery

Curbside Delivery: The driver will leave your item on a pallet at your curbside.

Inspect Before Signing: Inspect the boxes and pallets for damage before signing. If there's damage, mark “DAMAGED, NEEDS REVIEW” on the delivery receipt, take photos or videos, and email them to info@PowerGearPros.com.

Unpack and Check: Open and inspect your items for missing or damaged parts within 2-3 business days. Report any issues promptly to ensure effective support.

Extreme Damage: If your shipment shows severe damage or broken components, document with photos/videos and refuse the delivery. Contact us immediately at info@PowerGearPros.com.

Installation: Freight drivers do not bring products indoors or install them. Be ready to move heavy boxes to the desired location. If you're expecting an installer to help you out, make sure you plan accordingly. 

Additional Services

Threshold Delivery: If needed, we can arrange delivery into a safe, dry place on your property instead of curbside for an additional fee.

Professional Installation: We can help connect your with professional installers should you need one. Request a quote before ordering or if needed for an already delivered item.

Storage Fees and Missed Deliveries

If you cannot receive the order upon arrival, storage or additional shipping fees may apply. Inform us before ordering or as soon as possible to schedule a specific delivery date. Failure to respond to freight company contact attempts or being absent at drop-off will result in fees.

By placing an order, you agree to these terms. For further questions about shipping or delivery, contact us at info@PowerGearPros.com or call 888-269-4395. Thank you for choosing Power Gear Pros. We strive to make your shopping and delivery experience seamless.

Order Cancellations

Orders placed with Power Gear Pros can be canceled at no cost as long as they haven't been shipped from the warehouse or assigned tracking information. If your order has been assigned tracking, it cannot be canceled and will require you to follow the return process detailed below. Pre-ordered or back-ordered items can be canceled free of charge before restocking and shipment unless otherwise notified.

30-Day Return Policy

Returns due to customer remorse are evaluated on a case-by-case basis due to the nature of the products involved.

• The return must be initiated within 30 days of package delivery.
• The product must be in its original packaging, in brand-new condition, and unused.

Call 888-269-4395 to speak with a representative regarding your order.

Return Process

To start a return, please email support@powergearpros.com with the following information:

• Order Number
• Date of Delivery
• Reason for return

If the item is unused, undamaged, and in its original condition and packaging, we will provide a shipping quote, which the customer is responsible for. Upon acceptance of the quote, we will send a return shipping label, and you will be responsible for preparing the product for shipment. Once received and inspected, we will issue a refund to the original payment method used.

Please Note

If the returned item is incomplete to the manufacturer's standards or not in brand-new condition, Power Gear Pros reserves the right to issue partial credit based on the manufacturer’s and our discretion.

Damages

It is essential to be present for package delivery, whether by standard ground shipping via UPS, FedEx, USPS, or LTL freight shipping. Please carefully inspect the packaging upon arrival. If there is any damage or missing items, note it upon signing the BOL (Bill of Landing) for freight deliveries, or report damages to the ground shipping carrier within seven days. Take numerous photos and videos to facilitate the process. Please send them to support@powergearpros.com, and we will process an insurance claim with the manufacturer on your behalf.