Cancellations and Returns

Order Cancellations

Orders placed with Power Gear Pros can be canceled at no cost as long as they haven't been shipped from the warehouse or assigned tracking information. If your order has been assigned tracking, it cannot be canceled and will require you to follow the return process detailed below. Pre-ordered or back-ordered items can be canceled free of charge before restocking and shipment unless otherwise notified.

30-Day Return Policy

Returns due to customer remorse are evaluated on a case-by-case basis due to the nature of the products involved.

  • The return must be initiated within 30 days of package delivery.
  • The product must be in its original packaging, in brand-new condition, and unused.

Call 888-269-4395 to speak with a representative regarding your order.

Return Process

To start a return, please email info@PowerGearPros.com with the following information:

  • Order Number
  • Date of Delivery
  • Reason for return

If the item is unused, undamaged, and in its original condition and packaging, we will provide a shipping quote, which the customer is responsible for. Upon acceptance of the quote, we will send a return shipping label, and you will be responsible for preparing the product for shipment. Once received and inspected, we will issue a refund to the original payment method used.

Please Note

If the returned item is incomplete to the manufacturer's standards or not in brand-new condition, Power Gear Pros reserves the right to issue partial credit based on the manufacturer’s and our discretion.

Damages

It is essential to be present for package delivery, whether by standard ground shipping via UPS, FedEx, USPS, or LTL freight shipping. Please carefully inspect the packaging upon arrival. If there is any damage or missing items, note it upon signing the BOL (Bill of Landing) for freight deliveries, or report damages to the ground shipping carrier within seven days. Take numerous photos and videos to facilitate the process. Please send them to info@PowerGearPros.com, and we will process an insurance claim with the manufacturer on your behalf.